FAQ
Frequently Asked Questions
🌿 Products & Ingredients
Are your products suitable for all skin types?
Yes. Our formulas are thoughtfully created to be gentle, effective, and suitable for all skin types, including dry, oily, and combination skin. We always recommend patch testing before full use.
Do you use natural or clean ingredients?
We prioritize clean, thoughtfully sourced ingredients with antioxidant benefits. Our products are free from unnecessary fillers and are made to support simple, nourishing self-care routines.
Are your products vegan and cruelty-free?
All Sirah’s Bottled Experiences products are cruelty-free. Some products may contain naturally derived ingredients like honey or beeswax; check individual product descriptions for details.
Do your products contain fragrances?
Yes, some products are lightly fragranced using phthalate free, skin-safe fragrance blends designed to enhance the self-care experience without being overpowering.
🧴 Usage & Care
How should I store my products?
Store products in a cool, dry place away from direct sunlight. Avoid introducing water into jars to maintain product freshness.
What is the shelf life of your products?
Most products have a shelf life of 6–12 months after opening. Refer to the label on your product for best-by guidance.
Can I use your body products on my face?
Our body products are formulated specifically for the body. For best results, we recommend using products as intended and choosing face-specific formulas for facial care.
📦 Orders & Shipping
How long does it take to process orders?
Orders are typically processed within 3–5 business days, excluding weekends and holidays.
Do you ship internationally?
At this time, we primarily ship within the United States. Any updates to shipping locations will be announced via email and social media.
How much is shipping?
Shipping rates are calculated at checkout based on your location and order size.
🔄 Returns & Exchanges
What is your return policy?
We accept returns on unopened, unused products within 14 days of delivery. Due to hygiene reasons, opened products, sale items, and minis are final sale.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.
💌 Community & Promotions
What is Sirah’s Circle?
Sirah’s Circle is our email community where subscribers receive early access to launches, exclusive offers, giveaways, and self-care inspiration.
How do I enter giveaways or raffles?
Giveaway and raffle details are shared via email and social media. For promotions like order-based raffles, eligible purchases are automatically entered no extra steps required.
📩 Contact & Support
How can I contact you?
You can reach us through our Contact page or by emailing our support team. We aim to respond within 1–2 business days.
Do you offer wholesale or collaborations?
Yes! For wholesale inquiries or collaborations, please reach out via our Contact page with details about your business or proposal.
Still have questions? 💬
We’re happy to help—reach out anytime and thank you for being part of Sirah’s Circle ✨